Just imagine Mrs. Rose, a businesswoman, is on a business trip to Canada. Outside the airport, she takes out her smartphone, goes through the apps and checks-in to her hotel via mobile app. Within seconds she gets notified about her hotel room being ready. As soon as Mrs. Rose enters the hotel, she receives welcome message on her smartphone with all booking details and her room number. She heads to the reception showing her smartphone to the hotel staff with booking details and goes straight to the room without undergoing long paperwork. Mrs. Rose then instructs a room attendant through chat facility in her Magento mobile app to book a car and order dinner for the night.
Doesn’t it seem great and convenient? Welcome your guests with the advanced mobile technology.
Unlike the past, when guests had to stand in queues to fill forms about the details of their intended stays, guests now can check-in and check-out using smartphones. The hospitality industry has moved to answering new demands doe updated technology. Over the years, customer satisfaction with various kinds of hotel services and amenities has evolved, giving more importance to human integration with the advanced technology. This new interest has been observed to go beyond fast and free Wi-Fi to more advanced check-in and check-out procedure and in-room services relegating switchboards to the 20th century.
Let’s take a look at how hotel apps can offer competitive edge to the hotel businesses and added value of service to their guests.
Beyond hotel booking
Many leading hotels make use of the check-in and check-out feature for a smooth reservation process while some take advantage of push notification system in order to provide valuable information to guest about their stays.
Accessibility to Information
While many of us would agree that nothing beats a face-to-face answer with a smile, but there would be people who prefer quick answers, easy access to information and be able to get it anywhere. Magento mobile apps for hospitality industry are a great opportunity to provide useful information to guess on the go without letting them wait in line.
Direct personal connections with guests
Smartphones have transformed into very personal devices that people rely on to do everyday tasks. Mobile apps serve as a direct platform giving a direct link to customers to help their staff to address customer faster. If someone downloads your hotel app, then he (or she) has already demonstrated an interest in your brand.
Ensuring pleasant stays for guests
With hotel apps, front-desk executive is just a tap away, ready to provide personalized services or answering any question. Hotel apps may be designed in a way to provide curated guide and maps to explore the surrounding areas of the hotel. Guests, using the mobile apps, can easily book dining or spa services even though if they are not present at the hotel. Sharing reviews about their stay in a hotel is super easy with mobile apps.
Promoting special offers
It’s not only the online shopping platforms that bring great offers during the festival seasons, but also the hotels cam make available great discounts and promote them through push notifications. The Magento mobile apps make it easier for the guests to book using discount coupons.